Multi-Factor Authentication
‘Card not present?' - How is OneCall dealing with this growing multi channel
fraud issue?
With currently more than double-digit annual growth in online transactions, this aspect of Fraud Prevention is a hot potato.
IVR and Voice Biometric technologies deployed together in today's online financial world, provide clients with unrivalled levels of secure multi-factor authentication.
So if you want to address fraud in the online banking, online payment and call-centre channels, at the same time as significantly speeding up and simplifying the customer authentication experience, then read on.
With voice biometrics in your multi-factor authentication kit bag, OneCall provides you with some major benefits
- You are assured (and have proof that) the client actually is likely to be the client that made the transaction (unique like a fingerprint)
- You gain, for now at least, competitive edge and exposure in the market from using leading security technology
- No new hardware required and your voice is an unforgettable password
- You gain increased client satisfaction as voice authentication is not only simple but also is the only biometric that can be used without the individual being present (such as fingerprint or iris scan)
- You give customers greater flexibility as they can authenticate on the phone number of their choice (a key flaw in IVR only solutions)
- Above all you provide customers with a simpler and far more secure way of securely authenticating
Many people still don't understand the difference between voice recognition and voice biometric technologies nor how Biometrics can be used to augment existing two-factor authentication. If you would like one of our Consultants to talk you through this and would like to see a demo, please don't hesitate to contact us.
