Automated IVR

Last year, 6.5 million appointments were missed in the UK, with hospitals losing on average £100 of income per missed patient appointment. The average trust also lost out on around £1.5m of additional income from some 14,500 missed appointments*. Do you know how big your problem is? With consultants, support personnel and equipment sitting idle, the hidden costs of missed appointments is huge.

At Beeches Consulting, we have implemented solutions that, for example, have reduced a clients overall Did Not Attend (DNA) statistics from around 14% to less than 1% in just a few months. That level of improvement in a short space of time can obviously generate huge increases in income for the average NHS trust almost overnight.

If your organisation has not implemented a solution to reduce your own DNA statistics, Beeches Consulting's outbound IVR solutions will have an immediate impact on your business, almost immediately increasing both your revenues and thus your profitability.

Whether you need inbound or outbound services (with or without voice biometric authentication), call us today for a no obligation discussion to understand how Beeches Consulting can also help you.

* Hospital Episode Statistics